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100% Hand Painted Oil Paintings on Canvas

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Oil Paintings > Oil Painting Frequently Asked Questions
Oil Painting Frequently Asked Questions

798AG.com offers museum quality reproductions of famous paintings at 50-80% below gallery prices. Our 100% hand-painted oil painting reproductions are created from scratch by professional artists. There are no equals, and nothing matches the original more closely. Buy with confidence with 100% Satisfaction Guaranteed!


1)  Are the paintings you sell genuine hand painted reproductions ?
2)  Does the reproduction look exactly like the original ?
3)  Why would I buy a reproduction ?
4)  Who are the artists?
5)  Do your artists sign the paintings?
6)  What kind of guarantee do you offer?
7)  How long will it take for my painting to arrive?
8)  Is shipping free?
9)  Does your price include stretcher and frame?
10) Why do you sell the paintings unframed?
11) How are your paintings different from posters, prints and transfers?
12) What's your packing for the paintings?
13) Can you reproduce a painting that is not on the web site?
14) Do you offer discounts if I buy several paintings?
15) Do I have to pay sales tax?
16) Is it safe to purchase on your web site?
17) How can I pay for my painting?
18) Can I see the painting before shipping ?
19) Do you ship internationally?
20) Will their be any import duty or taxes on my painting?
21) What if my painting is damaged during shipping?
22) Can I return a painting ?


1).  Are the paintings you sell genuine hand painted reproductions?

Yes, all of the paintings we sell are absolutely 100% genuine hand painted reproductions in oils on canvas, copied by artists from the original source image. Absolutely no computers, printers or any other machinery has been used to reproduce them. Although they are in themselves fantastic works of art, painted by truly gifted artists, they are not usually signed, though we can arrange for this if you wish.

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2).Does the reproduction look exactly like the original?

Our paintings are actual 100% hand-painted oil on canvas. You can see, touch and feel the actual brush strokes on each and every one of our painting.

We examine the works that we acquire very carefully. We make sure that our reproductions contain the same brushstrokes and techniques used by the original artist. However, since the paintings are made by hand and are not computer generated there is always a slight variation between the reproduction and the original.

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3) Why would I buy a reproduction?

Reproductions are an opportunity for the general public to actually see and even own some of the otherwise unaffordable and often safely stored away art masterpieces. Whether it is a Monet in your living room that helps to educate and expose your children to art, or it is a Van Gogh in your office's reception area, these hand painted masterpieces will not only draw great attention, but they will add sophistication to your walls and rooms.

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4)  Who are the artists?

The artists are all experienced, talented individuals, most of which have graduated from college or university. They tend to specialize in a particular style or area, such as impressionism or portraiture. For example, one of the artists here does wonderful highly detailed town or building paintings but can't do a Monet to save his life!

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5) Do your artists sign the paintings?

As a rule we don't ask the artists to sign the painting. However, they are more than willing to do so just let us know if you’d like a signature.

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6) What kind of guarantee do you offer?

All paintings come with a 30-days return policy. If you return the painting within the 30-days period, you will be refunded your original payment less 15%. This cover our Free Shipping Worldwide policy as well as handling and restocking fees.

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7) How long will it take for my painting to arrive?

For the stock paintings, we will deliver your paintings within one business day.

For the made-to-order paintings, it will take about 15-20 days to paint your painting. The needed time depends on the complexity of the oil paintings. We ship your paintings via DHL, FedEx or EMS, which will take about 3 to 6 days to deliver your painting to your address. Therefore, the total days from the time you purchase the painting to you receive the painting will be about 15+3=18 days.

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8) Is shipping free?

All orders receive FREE SHIPPING Worldwide via DHL and FedEx. There is no additional charges to your order for shipping. We cover shipping charges as well as packaging and handling fees. All orders must have physical address for delivery. We do not ship to P.O. Box or APO addresses.

FULL TRACKING IS AVAILABLE. We will email you the tracking number when the paintings are delivered. You will receive the oil painting within 3 to 6 business days after delivery.

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9) Does your price include stretcher and frame?

No. The painting is unstretched, rolled and inserted in an extremely sturdy tube which is sealed, packaged, and delivered to your door by the courier.


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10) Why do you sell the paintings unframed?

We let the customer choose the frame to match their decoration. Most of the time, the painting can be framed at local frame shop for a lower price than buying paintings that are framed. The flexibility is yours.

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11) How are your paintings different from posters, prints and transfers?

At Arts Heaven, we do not utilize any computer-aided or printing process. As a result our reproduction revealed a much deeper tonal range, texture andshapes of the mediums used on the original painting.

Please note: Our paintings are not prints, not paint on prints, not image to canvas transfers, not giclee, or any other printing and transfer processes. Our reproduction is not "Brushstroke Enhanced", "Hand Embellished", "Oil on Canvas Enhancement", etc... It is reproduce by real artist on a blank canvas. Everything is real, down to the scent of the wet oil.

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12) What's your packing for the paintings?

The unframed painting will be covered in light plastic layer and then rolled in a very durable carton tube for protection. The framed painting will be packed in sturdy carton box on delivery.

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13) Can you reproduce a painting that is not on the web site?

Yes absolutely. Our artist can recreate and reproduce any painting of your choice to your exact specification. We have successfully reproduced portraits and artwork from photos. The prices for custom reproduction will be priced and quote according to size and complexity of the subject.

Please send an e-mail to service@798ArtGallery.com
1) Attach a picture of the painting, artwork or a portrait photo
2) Indicate the size you want to have reproduce
3) We will reply to you with a price quote and approximate delivery time

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14) Do you offer discounts if I buy several paintings?

Yes, We will offer discounts on payment exceeding a certain amount or on specific paintings. For example, if your total purchase exceeds US$1,000, you will receive a special discount of 10%. Please check ourdiscountsection for the discount grade and coupon info. Your total payment will be automatically deducted the discount during checkout or after you input your coupon code. You will see the changes on the payment during checkout .  

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15) Do I have to pay sales tax?

No. We pay the sales tax for you. Every State is TAX FREE.

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16) Is it safe to purchase on your web site?

Absolutely! Our web site is designed and operated on Yahoo multi-million dollars infrastructure. Rest assure your credit card transaction is 100% safe and secure. We accept Visa, Mastercard, American Express, Discover and PayPal. We also accept checks, cashiers checks, money orders, and Western Union by regular mail.

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17)How can I pay for my painting?

We are using the worldwide secure and trusted PAYPAL to handle your transaction. You can purchase your oil paintings:

                   a)    Online purchase with credit cards (via PayPal ), including Visa, MasterCard, American  Express,  Discover/Novus,   Diner's Club, and JCB cards.
                   b)     Wire Transfers (for larger orders, please contact us for the bank info).
                   c)     Western Union

The whole purchase just takes several minutes to complete. You will receive a purchase confirmation email (invoice) shortly after purchase. If you choose to pay online, PayPal is the vendor that will process your card and the name that will appear on your credit card bill.

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18) Can I see the painting before shipping?

Yes, if request by you during check out, we will send a photo-picture of your painting via email for your approval before shipping. You can look at the image and ask for revisions or approve the painting for shipping. PLEASE remember that photos do not accurately portray the painting. Our customers are nearly always much more pleased with the painting than they expected to be from viewing the photos. You can also examine the quality of our work on our SAMPLE page before purchase.

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19) Do you ship internationally?

We ship to more than 30 international destinations worldwide. Our preferred carriers are UPS and FedEx. Once the package reaches your country it will be processed and handled by your Customs for appropriate clearance.

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20) Will their be any import duty or taxes on my painting?

The Harmonized Tariff Schedule of the United States (2000) declares that there is NO import duty on:

1) "Paintings, drawings, and pastels, executed entirely by hand ... framed or not framed" (Heading 9701 & Subheading 9701.10.00);

2) "Original engravings, prints and lithographs, framed or not framed" (Subheading 9702.00.00); & "Original sculptures and statuary, in any material" (Subheading 9703.00.00).

In most countries, hand-painted oil on canvas are duty free. Please contact the Customs Service in your country directly as policies may vary.

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21) What if my painting is damaged during shipping?

The chance that your purchase will arrive damaged is very low, as we use special packing materials for safe and careful transportation to ensure secure delivery. All of your paintings are insured. If the painting was damaged or lost during delivery, please inform the courier immediately and contact us, so the courier can process the complaint and we will paint a new one for you to replace the damaged one soon .

22) Can I return a painting ?

In the unlikely event that the painting was approved based on the photos but found to be unsatisfactory upon receipt, within 45 days from the day you receive the product, repackage and send it back to our address .   As soon as we receive the painting, we'our-guarantee.html"> Customer Satisfaction Guarantee and Return Policy.

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